We understand the importance of keeping information about you confidential and secure. When
you browse our site, except as provided for below, we do not collect any personal information about you. Other than as detailed below, we will only ever gather your personal information if you give it to us in the course of making your dive vacation booking.
dtw_referral_id – This is a partnership cookie to track if you have come from an affiliate partner.
PHPSESSID – The purpose of this cookie is to sustain your website visit over various pages that you browse so that you do not ‘drop out’ while moving from page to page. It expires when you leave the website.
currency_translation, target_currency – The purpose of this cookie is to remember your selected currency on our website.
_landed – This cookie remembers you are a returning visitor and displays a slightly different layout.
Third Party Cookies
optimizelyEndUserId, optimizelySegments, optimizelyBuckets, optimizelyPendingLogEvents – Used by Optimizely to gather statistics for a/b testing experiments.
_ga – The purpose of this cookie is to create a unique id when you visit the site and to report this data about how the site is used anonymously. This anonymised statistical data is retained for two years. Data is sent to USA, which the EU and EEA consider the location utilised as ‘Adequate’ from a data protection standpoint.
_gat, _gat_newTracker – This cookie is used by Google analytics to provide data on how the site is used by visitors. This anonymised statistical data is retained for two years. Data is sent to UK, EU considered ‘Adequate’ from a data protection standpoint.
_gid – Analyses how the site is used so that we can optimise your experience when visiting the site. This cookie expires when you leave the site. Data is sent to USA, which the EU and EEA consider the location utilised as ‘Adequate’ from a data protection standpoint.
__atssc,__atuvc – Twitter. This cookie is used for twitter integration.
Cookie Name / Provider / Type / Expiry – Collect / google-analytics.com / Pixel / Session. Purpose : Sends data to Google Analytics about the users device, and behaviour. Track visitors across devices and marketing channels. Source : https://www.google-analytics.com/collect. Data is sent to USA, which the EU and EEA consider the location utilised as ‘Adequate’ from a Data Protection Standpoint.
Cookie Name / Provider / Type / Expiry – Ads/ga-audiences / Google.com / Pixel / Session. Purpose: used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitors online behaviour across websites. Source : https://www.google.co.uk/ads/ga-audiences.
We maintain a mailing list of people who may be interested in receiving promotional diving tour materials and other emails from Big Ocean Dive. We do not add your email address to this mailing list unless you specifically sign up for the service. You can opt out of this mailing list at any time.
Your email details will not be passed to any other third parties except where necessary to process your booking or inquiry.
Withdrawing Consent: You may withdraw consent for us to contact you, or for us to use your information for marketing purposes at any time. In order for us to stop contacting you with marketing materials you may click ‘unsubscribe’ at the bottom of any one our newsletters at any point. This will remove you from all future mailings. Alternatively, you may contact us via email requesting your removal.
Security of Credit Card Details
At Big Ocean Dive we take the security of your financial information very seriously. We have implemented an internal security system to maximise data security at every level.
In normal circumstances we will never collect your bank or credit card details. All credit card transactions will be processed on the secure server of our merchant processor using PCI compliant (Payment Card Industry) data security standards.
In the unusual circumstance that you want us to process a credit card transaction for you, we will need to collect your credit card details to process this transaction. We will ensure that such credit card information is stored securely and is not held online on any non-secure server. The credit card transaction will be processed on a PCI secure server.
Use of Personal Details
We retain the personal information you have given us in connection with your booking in our database. We will pass only the necessary personal information to your service provider as applicable in order to make your reservation. When you provide us with personal information, we are entitled to assume that you are happy for us to disclose these details to the vacation service provider unless you specifically state otherwise.
We will not share your personal information with anyone other than the service provider, under any circumstances.
We do ask our customers for feedback about their bookings with us via our questionnaire or student diaries. We may use the information you provide in this feedback as testimonials on our website for the interest of other customers.
Deletion of Any Personal Details
Your information will be stored within our booking system and our CRM both pre and post trip. Should you wish to have this data removed once your holiday booking has been completed, you will need to request this by contacting us direct.